Help Desk Portal is a SharePoint app exclusively developed for SharePoint/Office 365 customers where you can create/track your support tickets/tasks.

User can raise a ticket and assign it to a user who is responsible to handle it. Users can set status and priority for the tickets and the associated people get notified at every changes happen to the ticket. Brief documentation is included in the app along with the free email support through our website.

Attractive features:-

. Support for SharePoint Webpart, Full-Page webpart components.

. Support for Teams Tab.

. TImeline view for tickets

. Comments feature on tickets

. Customizable Statuses, priorities, categories and subcategories of tickets

. Email notifications on ticket updates

. Customizable email templates

. Upload supporting documents associated with the tickets

. Advance search feature for tickets

. Report charts based on ticket statuses, priorities and categories

. Easy access to the recent tickets from the home page

. Export tickets as excel files

. Write your own custom style

Notes: -

. This is a 30 days trial version, please reach out to Cloudlas support team for the license

. Supported browsers are Microsoft Edge, Chrome and firefox. We stopped supporting internet explorer

Help Desk Portal

by Cloudlas Solutions