https://store-images.s-microsoft.com/image/apps.48259.2ab2d7fc-8022-4403-b1bf-b47c5594894f.04f56b18-682b-4ae1-a502-d8e677b98a33.9cc4488b-1cfa-41c0-864a-1040e4b12c05.png

Conclude

by Conclude AS

Cross-team collaboration and ticketing for streamlined support

Boost collaboration and manage support tickets, issues, incidents, and bugs from Microsoft Teams using Conclude Apps. All tickets and activities remain visible and organized inside Microsoft Teams and the Conclude Dashboard (our web-based UI). Additionally, you can unify chats and improve cross-team communication by connecting different Slack and Microsoft Teams with Conclude Link.

Conclude Apps – install no-code apps to manage support tickets, issues, incidents, bug tracking, and more.

Conclude Apps is best for:

  • Support tickets

  • Incident management

  • Bug tracking and reporting

How does the ticketing feature work?

  • A Conclude app (e.g. Support) is installed in the selected channel where tickets are opened

  • Members are invited to collaborate inside the channel to resolve the issue or incident

  • All tickets are archived and recorded in Microsoft Teams and the Conclude Dashboard

Conclude Link – connect Microsoft Teams with Slack for direct chats and seamless cross-team collaboration.

Conclude Link is best for:

  • Connecting Slack and Microsoft Teams

  • Collaborating from your preferred platform

  • File sharing and direct chats between both programs

The Dashboard

  • The Dashboard inside Microsoft Teams allows users to customize their apps

  • Track activities and get a quick overview of open and closed tickets or issues in one place

  • Filter the Dashboard for all types of activities and re-open concluded tickets as needed

  • Get access to important insights and key metrics to detect trends over time

  • The Conclude Dashboard (web-based UI) can also be accessed via the Conclude website

Please note: a Microsoft Teams tenant admin needs to do a first sign-up before any other tenant user can install and use an app.

Align people in one place and reduce information silos with Conclude for Microsoft Teams. Try Conclude free for 30 days.

Links:

Pricing and Plan Options https://conclude.io/pricing/

Sign up here https://conclude.io/getstarted

Book a demo https://conclude.io/getstarted/request-demo

Developer’s Guide https://conclude.io/doc/developer/

Quickstart Guide https://conclude.io/quickstart/

For additional support in setting up Conclude, contact us.

Blog https://conclude.io/blog/

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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https://store-images.s-microsoft.com/image/apps.59388.2ab2d7fc-8022-4403-b1bf-b47c5594894f.04f56b18-682b-4ae1-a502-d8e677b98a33.e963206d-0f00-4d86-8cb2-5595428572d0.jpeg
https://store-images.s-microsoft.com/image/apps.60877.2ab2d7fc-8022-4403-b1bf-b47c5594894f.04f56b18-682b-4ae1-a502-d8e677b98a33.781b202c-5e9e-4110-98cc-abb4c3e94ed9.jpeg
https://store-images.s-microsoft.com/image/apps.12576.2ab2d7fc-8022-4403-b1bf-b47c5594894f.04f56b18-682b-4ae1-a502-d8e677b98a33.d798589f-427c-4772-9a6b-eb519397a0c7.jpeg