HelpDesk+ is a powerful integration between Microsoft Teams and Jira Service Management (JSM) that bridges the gap between your internal tools and your customer communication platform.

Here's how HelpDesk+ benefits your team:

Effortless Support Requests: Customers can easily submit requests directly in Teams, eliminating the need to switch between applications.

Streamlined Request Management: Agents can manage and respond to requests without leaving the Teams interface, improving efficiency and reducing context switching

Improved Customer Satisfaction: Two-way conversation sync keeps everyone in the loop, leading to faster resolution times and happier customers

Increased Agent Productivity: Agents can quickly create requests from direct messages, train users effectively, collaborate with other teams, and focus on resolving issues without distractions.

Enhanced Performance: Response times and service level agreement (SLA) completion rates improve with features like auto-create, auto-respond, and smart search settings.

Real-time Visibility: Monitor service desk queues and track progress directly within Teams, ensuring clear visibility and control.

HelpDesk+ is the perfect solution for organizations looking to:

Improve communication and collaboration between support teams and customers.

Increase agent productivity and efficiency.

Enhance customer satisfaction and loyalty.

Ready to take your support experience to the next level?

Learn more about HelpDesk+ and see how it can transform your support operations on the HelpDesk+ for Microsoft Teams Help Center

Start your free trial of our companion app on the Atlassian Marketplace today.

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HelpDesk+

by Appfire