HPE Virtual Support Agent
by Hewlett-Packard Galway Ltd
VSA empowers you with intuitive, self-serve solutions – information is now at your fingertips.
The VSA chatbot, available on both desktop and mobile devices, will enable you to gather real-time updates on quotes and order status.
The benefits include:
**Quote status:**
Get the updated status of your Next Generation Quoter (NGQ) quotes as they move through approvals. Search by quote number.
**Order status:**
Receive quick, concise responses to order status questions such as:
View item details and request an email with order details.
Request emailed invoice copies.
Stay informed about shipment information—from dispatch to doorstep.
Access other order information and order documents like proof of delivery (PoD), packing lists, serial numbers, etc.
Search orders by order number, invoice number, shipment ID, or serial number.
**24/7 availability:**
Check your hardware quote and order status anytime, anywhere.
**Seamless data integration:**
Data and documents retrieved from VSA access the same data other sales tools and systems access, including OSV providing you with consistent information.
**Multilingual capability:**
Engages all languages available in Microsoft Teams.
**Secure:**
Standard HPE system requirements safeguard data accessed through VSA.
**Sign-up / Get Started / Contact Us**
For Partners – Please ensure you have OSV access to use the VSA chatbot. If you do not have access to OSV UI, please contact your PAOM or PPA.
To access VSA chatbot, users need to click on the **login** button and utilize the **HPE Sign** In web page for authentication. If you do not have **HPE Sign In** credentials, proceed with the Sign-Up process.
For further queries, you can reach out to [hpevirtualsupportagent@hpe.com] (mailto:hpevirtualsupportagent@hpe.com).
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.