EnterpriseGPT by CogniSwitch

EnterpriseGPT is an AI Chatbot that helps teams interact with their Enterprise documents in real-time and get answers to their questions. This in turn helps your teams save time and efforts that would normally go into reading through copious amounts of documentation and asking peers for information.

Used By Every Team – Including HR, Sales, Customer Support

Teams across the globe use EnterpriseGPT for a wide range of use cases

1. Customer Support – Dealing with complex production documentation, operational guidelines, SOPs, customer data? Upload them on EnterpriseGPT and access the information by asking your question in plain English. Delivery a superior customer exRespond to customers faster, better and delays in responding to customers and improves response and resolution times.

2. Sales Companion: Sales reps constantly ping Engineers and product managers asking questions about specific product features and capabilities? Turn EnterpriseGPT into the ultimate sales copilot. Simply upload all sales collaterals – PDFs, presentations, product release notes, technical specifications, product marketing playbooks, competition information, sales playbooks and let them chat with their copilot and get all their answers in real time. Respond to prospects with clear, accurate information on time.

3. Employee Handbook: HR teams are bombarded with barrage of questions about company policies, perks, benefits and more. HR Teams let EnterpriseGPT handle all of that. Simply upload all your documentation - Company policies, employee handbooks, leave policies, benefits, employee insurance policies and organization directories along and ensure that your team gets the right information at the right time.

How It Works

- 1 Click Install: Simply add EnterpriseGPT to a Team of your choice. Every person within the team will have access to EnterpriseGPT’s capabilities.

- Upload your knowledge: Start by adding your information in the form of documents or URLs. EnterpriseGPT supports multiple formats of documents like text files, word documents, excel sheets, and PDFs. It can also extract information from open URLs not gated by firewalls or paywalls.

- Visualize your knowledge: Access the knowledge Graph Tab within the team and watch your documents get transformed from a single-dimensional to an enhanced multi-dimensional format. Even without manually arranging your documents EnterpriseGPT breaks down your information into entities and concepts while building interrelations across documents.

- Start talking with your documents: You’re now ready to test EnterpriseGPTs capabilities within your own team's tenant. Use the function “@EnterpriseGPTByCogniSwitch” followed by your question under the Posts Tab to get answers.

Learn how CogniSwitch has helped this business adopt Generative AI to help their customers with access to accurate and reliable information: https://www.cogniswitch.ai/case-studies/how-ai-can-transform-the-content-business

Here’s why Entreprises's trust EnterpriseGPT

Accuracy: Unlike other GenerativeAI solutions, EnterpriseGPT always provides an accurate response and isn’t afraid to admit that it may not have access to certain information. This is achieved by transforming your documents from simple text to a Knowledge Graph which helps with more deterministic responses as compared to a similarity search.

Consistency: EnterpriseGPT ensures responses to a question never change. This is because it only uses your documents as the source of truth. In an enterprise setting a consistent experience is critical to certain workflows and tasks and EnterpriseGPT ensures that with your enterprise specific knowledge graph.

Explainability: EnterpriseGPT ensures that each response provided is backed with source information pointing out the exact piece of text and document used to surface that response. If EnterpriseGPT does not have an answer, it will tell you so. You can rest assured that every response is accounted for.

Expert in the Loop: Recognizing the value of human expertise, EnterpriseGPT seamlessly integrates humans in the loop, allowing experts to validate responses and bridge knowledge gaps.

For more details about CogniSwitch and its Generative AI applications for the enterprise visit: CogniSwitch.ai

For help with issues using EnterpriseGPT or CogniSwitch, reach out to support@cogniswitch.ai