FrontStage TC is an agent and supervisor application that allows users of Microsoft Teams to connect natively to the FrontStage Omni-channel Contact Centre. The initial setup provides access to voice channels, which is crucial to any omni-channel customer care strategy. Additional channels can be individually added based on customised deployment.

The FrontStage TC connects to the FrontStage core platform and uses the complete Private Branch Exchange (PBX) capabilities provided by Teams. It is connected to the Public Switched Telephone Network (PSTN) using one of the Microsoft-approved methods (Calling Plan, Operator Connect, Direct Connect).

Along with the standard communications channels mentioned above, FrontStage offers a broad and innovative range of omni-channel contact centre functionalities. These include a unified omni-channel routing and intelligent queuing algorithm, predictive diallers, built-in contact and case management, quality management, co-browsing, native calls, a knowledge base and an API for integration with third-party applications. The complete FrontStage core platform can be deployed as an on-premise system or as a cloud service within Microsoft Azure.

To use FrontStage TC, you must have an active FrontStage account.

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FrontStage

by FrontStage Technologies