The Virtual Support Agent Basic effortlessly integrates with Microsoft Teams, providing immediate access to tickets, incidents, and order management features. No matter your role, this powerful bot simplifies and streamlines tasks, making it easier than ever to stay informed and take action.

To utilize this bot, ensure your organization is licensed under the Matrix42 ITSM Advanced or Matrix42 ITSM Enterprise subscription. Find out more by Getting in touch with Matrix42.

Additionally, the Virtual Support Agent Basic extension from the Matrix42 Extension Gallery must be installed in your Matrix42 ITSM system (requires administrator privileges).

With the Virtual Support Agent Basic, you can:

Access and manage tickets and orders in real-time

Stay updated with proactive notifications for changes or updates

Boost efficiency and productivity within your team

Don't lose valuable time; enhance your support operations today with the Matrix42 Virtual Support Agent Basic.

For more details and assistance, please refer to: our help.

M42 VSA Basic

by Matrix42 GmbH