Sikom ContactCenter
by SIKOM Software GmbH
Provides access to Sikom applications such as the Sikom AgentOne ContactCenter
Sikom ContactCenter App enables you to enter your Sikom Contact Center directly inside Microsoft Teams and start immediately using Single Sign On.
Funktionalities:
- Transfer of Microsoft Teams credentials to the Sikom Contact Center (single sign on)
- open the Contact Center functions „Agent frontend“ inside Microsoft Teams
Standard app functions:
- Control your own Sikom Contact Center status
- Using Microsoft Phone system for calls
- Manage the assigned input channels and skill groups
- Team overview
- History for calls and mail objects (e.g. Sikom contact center voicemail)
- If required: further contact center functions depending on the connected Sikom Contact Center solution
Note:
In order to use this app, you must have an active account of “Sikom contact center”, Please signup/contact your organisation or us here for more details.
About Sikom Contact Center:
Sikom Software transfers the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy.
Sikom ContactCenter is the link between your employees and your customers. For more than 20 years, we have been developing individual omnichannel contact center solutions for companies of all sizes.
Sophisticated tools for administration, for supervisors and for employees help to control all elements and make them visible. With our software, your employees always have everything important in view and only have to concentrate on the essentials:
Contact address:
Sikom Software GmbH
Tullastraße 4
69126 Heidelberg
GERMANY
Phone: +49 62 21 / 137 88-0
E-mail: info@sikom.de
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.