Solgari Customer Engagement

The Solgari app provides pre-integrated omni-channel communications natively in Teams, capturing all customer interactions from every channel in a 360-degree data hub, unleashing the next generation of Artificial Intelligence and empowering organizations to deliver exceptional experiences.

With Solgari, customers can:

· Communicate through any preferred communication channel, whether that’s voice, SMS, email, social channel or AI chatbot

· Give all departments (Customer Service, Sales, Field Engineers, Marketing, Specialists and Back Office) access to the app within their existing Teams environment

· Capture customer communications data created in the app through CRM case management with out of the box integrations with Dynamics 365, Salesforce or ServiceNow as well as a standalone database for non-CRM users

· Leverage Solgari Copilot and AI agents out of the box to use real-time transcription, conversation summary, translation and sentiment analysis across any channel

· Extend communications data to M365 Copilot to unlock sales and service information within the flow of work in Teams, enhancing the customer experience

· Take advantage of intelligent skills-based routing to ensure customers are connected to the right people to drive first-time resolution

· Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, in Teams.

· Supervisors monitor and mentor Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.

· Automatically comply with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate

Solgari is also proud to be the CX vendor transacting on Marketplace worldwide through private Cloud Service Providers (‘CSP’) offers and Multi-party Offers (‘MPO’). Working with select Microsoft CSPs globally, Solgari is enabling partners and their customers to deploy Microsoft native solutions in a simple, trusted, and streamlined way.

Enterprise, Pro and Lite subscriptions

The Enterprise and Pro subscriptions are designed for customer service and sales users who are part of the pre-defined contact centre queues and provide full AI-powered customer engagement functionality. Enterprise subscription is suitable for an organization with complex and high-volume needs including unlimited queues and IVRs, whilst the Pro subscription supports less complex needs with up to five queues and three IVRs.

The Lite subscription is available as an additional SKU which enables any additional user, such as in middle and back office, outside of the pre-defined contact centre queues, to be included as an integral part of any customer conversation across any channel.

All Lite SKU users can enjoy the benefits of Generative AI across the complete customer journey. Every user has access to the full conversation recording, AI enabled sentiment analysis, conversation transcription & summary across every channel, out of the box.

Compare Pro, Enterprise and Lite subscriptions.

For further details on how to buy please go to solgari.com/microsoft-marketplace-buying-instructions/

Why Solgari?

For three simple reasons:

1. Immediate business impact - See immediate value through rapid deployment of next-generation customer engagement

2. Risk free - Fully certified and transactable on the Microsoft Marketplace, Solgari customers avoid lengthy and expensive integration projects.

3. Unleash AI - Move beyond the hype of AI and gain competitive advantage through game-changing, AI-powered customer engagement