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Ticketing As A Service

by kitameraki limited

Microsoft 365 Certified
(83 ratings)

A Certified Microsoft Teams Ticketing System for managing bugs, incidents and service requests.

Ticketing As A Service is a Certified Microsoft Teams Ticketing System built to simplify the submission, tracking, and management of Incidents and Service Requests.
Whether it’s requests from external customers (customer care) or internal departments—such as IT support (help desk / service desk), HR employee requests, or legal and marketing needs - it efficiently handles them all within the familiar Microsoft Teams interface.


AVAILABLE IN 15+ LANGUAGES:

English | Français | Español | Português | Deutsch | 한국어 | Italiano | 日本語 | 中文 | Bahasa Indonesia | العربية | Nederlands | हिन्दी | [More...]


SIMPLIFY SERVICE REQUESTS IN MICROSOFT TEAMS:

  • Create tickets in 2 clicks

  • Track requests until resolution

  • Keep communication organized

  • Get real-time status updates


PERFECT FOR EVERY DEPARTMENT:

✓ Customer Care: Manage customer enquiries

✓ IT: Track technical issues & equipment requests

✓ HR: Manage leave requests & benefits inquiries

✓ Legal: Handle contract reviews & compliance requests

✓ Marketing: Coordinate design & content requests


WHY TEAMS LOVE US:

1. Native Teams Experience

  • Instant chat notifications

  • Familiar interface

  • No extra login needed


2. Smart Request Management

  • Automated ticket routing

  • Priority tracking

  • Confidential tickets

  • Email integration


3. Adjust to your processes

  • Custom workflow

  • Custom ticket Form

  • Custom alerts & notifications


Start your Free Trial by clicking [Get it now] on the upper right.


ENTERPRISES-READY:

→ Microsoft 365 Certified

→ Native Microsoft Teams integration

→ Microsoft 365 Security & Compliance

→ Unlimited users & instances

→ Comprehensive Power BI Dashboards


GET STARTED IN MINUTES:

  • Instant setup with Microsoft SSO

  • Mobile, Web & Desktop ready

  • Free support included


Start your Free Trial by clicking [Get it now] on the upper right.


Questions? We're here to help!

[Contact Support] | [Visit Website]

Used by teams of all sizes: From startups to enterprises

Microsoft 365 Certified | Data Security Compliant

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

https://store-images.s-microsoft.com/image/apps.34750.07835d5e-ee4c-4674-a12a-8f8d61007c75.1147601d-3568-4192-84c4-c9d20e71797f.ffd52537-da9b-4b60-afa7-ca75a3a3d097.png
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https://store-images.s-microsoft.com/image/apps.21487.07835d5e-ee4c-4674-a12a-8f8d61007c75.1147601d-3568-4192-84c4-c9d20e71797f.38861438-728b-4017-b693-f03768454dbb.png
https://store-images.s-microsoft.com/image/apps.16388.07835d5e-ee4c-4674-a12a-8f8d61007c75.1147601d-3568-4192-84c4-c9d20e71797f.50c1069f-7f5e-4611-a63c-b183d8b21a8d.png
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