The Captivate Hub
by Captivate IO Ltd
Live chat software with Microsoft Teams, chatbots, and any channel of your choice
The Captivate Hub is an Microsoft Teams App that allow Microsoft Teams to act as a live chat using any channel or any chatbot.
This means you can save money by not buying live chat platforms but also pass conversations from customers to anywhere within your organisation - and even across to other organisations using Teams or other live chat platforms.
The Captivate Hub allows organizations from the smallest to the largest to easily expand their use of Microsoft Teams outside of their companies bringing live chat across all channels into Teams.
It provides native Teams integration, not just a tab on the Teams app, but right there inside Teams. This means that anyone you choose can talk to the outside world – contact center agents, subject matter experts or even C- Level execs without spending anything on a live chat platform.
Features:
- Expand Teams to the outside world
- Supports all major channels.
- Numerous and expanding extra features such as Natural Language routing and a selection of main vendor services
- Supports leading vendor chatbots
- Supports cross organisation routing of chats across different chat platforms
- Open and growing platform for channels, live chat solutions, chatbots and system integrations
- Platform for developers to add their own Natural Language apps
The Hub provides an open architecture that is designed to grow with the Conversational Systems industry and your business needs. As the industry adds vendors, chatbots, channels and live chat solutions, The Hub opens these all up to customers and organizations. This means that businesses can keep pace with the burgeoning conversational systems market leveraging its benefits while avoiding its pitfalls such as vendor lock-in.
In order to use this app, you need to have an active The Captivate Hub account. Please visit https://hub.captivat.io/user/signup to sign up
Sign In: https://hub.captivat.io
Get Started: https://manual.captivat.io/get-started
Help: support@captivat.io
Contact Us: https://www.captivat.io/contact/
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.