atSpoke
by Townsend Street Labs, Inc.
Modern workplace service desk
atSpoke is a modern workplace service desk that helps teams deliver better employee service faster for today’s dispersed workforces. To use our Microsoft Teams app, you will need access to an atSpoke account: https://www.atspoke.com/book-a-demo/
Team members using atSpoke benefit from a simple and powerful app interface where multiple team members and multiple teams can triage, collaborate, and resolve requests.
Common uses:
• Automated responses. atSpoke's AI is designed from the ground up to automate responses in Teams. Up to 50% of all requests are answered automatically.
• Smart knowledge base. With every question and action in Teams and on atSpoke, your company knowledge base grows more responsive and comprehensive.
• Ticketing with a human touch. atSpoke's HRIS integrations and user profiles make it seamless for team members to know exactly who they are supporting, without having to switch tabs or ask. Our AI also factors in an employee's attributes to suggest resources most relevant to them.
With atSpoke, employees get what they need, when they need it, resulting in a happier, more productive workplace.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.