HelpDesk

Happy employees lead to business success. Give them the care they need with Helpdesk, a free to use internal ticketing system by Ignatiuz.

Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights of agent performance and help in the decision-making process.

Helpdesk works efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365) and leverages the enterprise business features of SharePoint.

Notable features:

● Quick and easy to set up.

● Offers easy learning curve for employees.

● Works within your SharePoint site, lesser password for your employees to remember.

● Clean interface to raise tickets and track the status of tickets.

● Detailed reporting of tickets with status i.e. open, resolved, pending etc.

● Email notification to the requester and agent on each transaction.

● Supports Internet Explorer, Edge and Chrome browsers.

● Free dedicated and timely support.

If you have any questions or face any difficulties configuring or accessing the add-in, please feel free to reach out to us at support@ignatiuz.com.