Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and allows you to provide personalized contextual customer support.

The Microsoft Teams-Freshdesk integration brings your internal and support teams together and makes cross-team collaboration effortless and frictionless.

Here’s how Freshdesk-Microsoft Teams integration helps you deliver exceptional customer service:

[#B]Simplifies cross-team collaboration[/#B]

Break silos and unify distributed teams with a shared view of tickets

Bring subject matter experts from different teams to solve complex queries faster

Connect with teams outside of Freshdesk without switching applications

Automatically route tickets based on specific conditions and notify your preferred channels in Microsoft Teams

[#B]Boosts agent productivity[/#B]

Quickly create, view, or update tickets directly from Microsoft Teams

Always stay on top of tickets with alerts for ticket assignment, customer replies, priority changes, etc

Manage support tasks easily by replying and adding private/public notes to tickets directly from Microsoft Teams

Offer support to team members from other channels in Microsoft Teams to solve complex queries

For installation instructions, please refer to this solution guide. https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app

Freshdesk

by Freshworks INC