UST Banking Solution for Dynamics 365

The UST Banking Solution for Dynamics 365 is a specialized CRM platform tailored for the banking sector, enhancing customer relationship management, streamlining operations, and ensuring compliance with regulatory standards. It seamlessly integrates with existing systems to improve efficiency and customer satisfaction, providing robust tools for managing transactions, customer data, and financial products effectively.

The UST Banking Solution for Dynamics 365 is a comprehensive CRM system developed by UST, expertly designed to address the complex demands of the banking industry. By leveraging the robust foundation of Microsoft Dynamics CRM, it offers a blend of customization and cutting-edge technology tailored to enhance operational effectiveness and customer engagement in banks. It seamlessly integrates with existing systems, improving efficiency while increasing customer satisfaction and providing advanced tools for the effective management of transactions, customer data, and financial products.

Key Features

1. Industry-Specific Customization: Tailored specifically for banks, including modules for loans, accounts, and compliance management.
2. Comprehensive CRM Functionality: Manages customer relationships, integrates customer data, and automates communications for improved service delivery.
3. Advanced Security Protocols: Includes top-tier security measures to protect sensitive data and ensure compliance with banking regulations.
4. Seamless System Integration: Effortlessly integrates with existing banking systems and financial platforms to unify operations.
5. Scalable Infrastructure: Designed to scale with the growth of banking operations, accommodating an expanding array of services and customer bases.
6. Incident Management: Enhanced tools for managing customer inquiries and issues, equipped with automated workflows for efficient case resolution.
7. Real-Time Analytics and Reporting: Offers powerful analytics tools for real-time insights into customer behaviors and bank operations.

Customer Benefits:

1. Enhanced Customer Satisfaction: By providing a 360-degree view of customer interactions, the solution enables personalized service delivery that enhances customer retention and loyalty.
2. Operational Efficiency: Automates and simplifies complex banking processes, reducing manual labor and minimizing errors.
3. Regulatory Compliance: Stays up-to-date with the latest regulations, automatically updating systems to help banks meet compliance requirements without manual intervention.
4. Improved Decision Making: With integrated analytics and comprehensive reporting capabilities, banks can make informed decisions that align with business goals and customer needs.
5. Cost Reduction: Reduces operational costs by streamlining processes and reducing the reliance on physical banking interactions and paper-based processes.
6. Security and Data Integrity: Ensures the safety of sensitive information and financial transactions, building trust and compliance in the banking ecosystem.

Microsoft technologies used: Microsoft Dynamics CRM, C#, Java

Industries: Financial Services, Government, HealthCare

Applicable Products: Customer Service, Power Apps, Sales

About UST

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Powered by technology, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our digital solutions, proprietary platforms, engineering expertise, and innovation ecosystem turn core challenges into impactful, disruptive solutions. With deep industry knowledge and a future-ready mindset, we infuse innovation and agility into our clients' organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.UST.com.