STAEDEAN Rental Mobile Operations App

Run your equipment rental business from anywhere, whether the rental depot or customer location. STAEDEAN Rental Mobile Operations equips field service staff with easy access to task orders, customer insights, and relevant data to perform repair and maintenance work on customer sites efficiently.

STAEDEAN Rental Mobile Operations integrates seamlessly with Microsoft Dynamics 365 Finance and Supply Chain Management, enabling field engineers and delivery drivers to capture electronic signatures, record damages, and feed them back into the system without using paper. Meanwhile, real-time information updates from the field help the back office team complete administrative tasks, such as billing and scheduling, accurately and on time.

Benefits of STAEDEAN Rental Mobile Operations

• Boosts field service efficiency: Connects field engineers with the back office teams, providing a better understanding of the tasks and the right tools to do the work.

• Saves time: Provides field service staff instant data access and enables them to feed information instantly on the mobile app from anywhere.

• Provides easy access to work orders: Transport, maintenance, and service teams can view all work order details on the app, making it easier to plan and complete tasks.

• Reduces paperwork: Enables immediate, digital sign-off from customers, which automatically gets transferred to the ERP for billing, significantly reducing delays and errors.

• Offers geo-navigation facilities: Helps find the exact location of the equipment and the quickest way to the client site.

• Works without internet access: STAEDEAN Rental Mobile Operations' offline capabilities enable field service engineers to work in restricted, low, or no internet coverage areas.

• Performs various tasks: Field engineers can clock in working hours, track spare parts consumption, register mileage, and record additional fees and expenses.

• Improves customer satisfaction and loyalty: Using notes, photos, manuals, and flexible electronic signatures to communicate clearly with customers and deliver quality services.

Features & Functionalities

• Task Planning: Get direct insights into your tasks, customer objects, and notifications. Track the jobs to be done, change the status of the completed task, and add/view task-related notes.

• Easy Data Access: Access equipment service history, browse equipment pictures, take pictures to record damages or issues and get details of spare parts required to repair equipment.

• Time Management: Get an advanced calendar view of your daily tasks and clock in the travel, work, and overtime hours.

• Navigation: Get the nearest task location with the help of a graphical map. Find the quickest route and get directions to the client site.

• Remote Assist: Connect with your teammates if you need remote technical support when on the field.

• Registration of Mileage: Track and register mileage easily on the app.

• Additional Costs Record: Add extra costs, such as tollway charges, hotel expenses, and parking fees incurred during the task.

• Notifications: Get informed about task changes; send messages to customers about the receipt of the complaint, details of the technician assigned for the task, and ticket closure.

• Device-independent: Runs on all operating systems and devices, including personal computers, hand-held computers, and mobile phones.

• Customer Experience (CX) Design: Fast, intuitive, and user-friendly CX specifically tailored to the needs of field engineers.

• Security through Azure Active Directory: Protects company data and users from cybersecurity attacks.