The RSM Service Centric solution is a comprehensive framework designed to provide project-centered service-based organizations with a complete view of their operations. Utilizing the Dynamics 365 platform, we have integrated seamless capabilities to track opportunities from inception to invoicing, based on a service-centric lifecycle.

To provide exceptional customer experiences, it is necessary to break down the barriers between planning and service delivery within an organization. Consolidating data on a single, user-friendly platform improves the agility of service delivery and provides real-time insights into the customer experience. RSM has developed a framework to streamline service delivery, reduce data redundancy, and integrate with third-party systems. This offering aims to provide full control over service delivery, eliminate uncertainties, and ensure consistent success for both the organization and its customers.

Key capabilities include:

Opportunity management
Job estimation
Service contract management
Service location tracking
Material allocation/consumption

Service delivery
Project management
Work order execution
Resource management
Financials consolidation

Service centric KPI’s

Job performance
Resource productivity
Technician tracking
Financial management

Customer service

Support projects
Service agreements

Full mobile capabilities

Offline capability for technicians

RSM Service Centric

by RSM Product Sales LLC