Provance ServiceTeam ITSM Enterprise

ServiceTeam® empowers IT to deliver modern, effective, and intelligent ITSM utilizing Microsoft’s Power Platform as the foundation to deliver exceptional service. ITSM is evolving and platform matters, we are built on the best, providing market leading scalability, flexibility and security offered by Azure and the Power Platform.

ServiceTeam ITSM Enterprise is a Certified Software Business Application for the Microsoft AI Cloud Partner Program.

Built in Power Apps and deployed in either a Power Apps or Dynamics 365 environment, ServiceTeam ITSM is designed for service-oriented organizations needing comprehensive ITSM capabilities.

Guided by ITIL best practices, the ServiceTeam family of Power Apps ITSM products take a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you and your customers.

"VDE Services has been and continues to be heavily invested in Microsoft cloud-based platform products to run our business...(it) allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.” —Burkhard Strüder, General Manager of VDE Services. Read the Success Story

“After being hamstrung by a shared ITSM solution for many years, we identified that beyond our key considerations of flexibility, expandability, security and cost, it was undeniably important to have a new Cloud ITSM solution that we could manage and own in-house—easily implementing changes at will, as needed.” —Dawn Polain, Service Delivery Manager at the City of London and the City of London Police. Read the Success Story

“We’re thrilled to offer the Provance ServiceTeam suite of IT Service Management and IT Asset Management products on Microsoft AppSource, enabling customers to remove data silos, make better decisions, and deliver exceptional support experiences. We appreciate trusted partners like Provance that embrace Power Platform and use Azure to align with the Microsoft vision to empower every person and every organization on the planet to achieve more.” - Yvonne Muench, Sr. Director - Marketplace & ISV Journey, Microsoft.

Editions

Have the flexibility to fit your current and future needs with two ServiceTeam ITSM editions:

• ServiceTeam ITSM Enterprise
• ServiceTeam ITSM Professional – AppSource listing for ServiceTeam ITSM Professional.

Pricing

Pricing is USD $65 per user, per month for Enterprise and USD $45 per user per month for Professional.

Learn and See More

Visit us at Provance.com for more info or contact us for a DEMO.

ServiceTeam ITSM Enterprise Capabilities:

All capabilities included in ServiceTeam ITSM Professional, plus:

• Productivity Panes
• Change Management
• Change Templates
• Normal, Standard, Emergency Change Requests
• Advanced Multi-Step Approvals
• Work Plans (Deployment Checklist)
• Impact Assessment Question Sets
• DevOps: Ticket Work Item Integration to Azure DevOps and Jira
• Knowledge Centered Service
• Recurring Procedures for Scheduled Ticket Creation
• Service Catalog and Service Mapping
• Extensive Management Power BI Reports