Lite Desk is an add-on for Dynamics 365 / CRM enhancement that simplifies the software solution developed for white-labeling and resale, enabling companies or individuals to rebrand and market it as their own product. Designed for versatility and adaptability, the application can be customized to meet the unique requirements of various customers and markets.

The key features of Lite Desk are:

· Ticket Creation: The process of generating a new support or service request.

· Ticket Prioritization: Assigns a priority level (e.g., Low, Medium, High) based on factors such as severity, SLA, or customer tier.

· Clone a Ticket: Allows duplicating an existing ticket for similar issues or recurring requests.

· Entitlements: Define the level of service a customer is entitled to, based on contracts or SLAs.

· Knowledge Base: A repository of articles, FAQs, and guides that provide solutions to common issues.

· Customer Portal: A web-based interface for customers to log tickets, track status, and access resources like the knowledge base.

· Customer Portal Significance: Enhances customer experience by providing transparency and ease of access.

· Customer Portal Features: Ticket submission and tracking.

· Ticket Classification: Categorizing tickets based on type, department, or issue severity.

· Duplicate Ticket Closing: Identifies and closes duplicate tickets to avoid redundant work.

Lite Desk

by MANAGEMENT TECHNOLOGY CONSULTING LLC