Product Overview

Maaz Technologies’s SmartConnect is a powerful connector that transforms Cisco contact centers by providing a unified platform for handling voice, email, chat, and all omnichannel interactions within Microsoft Dynamics 365.

This seamless integration eliminates the hassle of switching between multiple applications, enabling agents to focus on delivering exceptional customer service.

Target Users

SmartConnect is designed for contact center managers, customer service teams, and organizations using Microsoft Dynamics 365 who seek to enhance their customer engagement strategy and operational efficiency.

Key Pain Points Addressed

• Inefficient Multitasking: Reduces the time agents spend switching between applications.

• Customer Frustration: Ensures callers are connected to the right agent instantly.

• Data Discrepancy: Consolidates information from various channels for accurate customer insights.
  
  

Key Features

• Automatic Call Logging: Identifies incoming customers, displaying their information and automatically logging them into the CRM.

• One-Click Dialing: Facilitates quick calls directly from the CRM interface.

• Comprehensive Telephony Functions: Offers call dialing, transfers, and conference capabilities in one place.

• Agent State Control: Allows agents to update their availability status easily.

• Omnichannel Support: Seamlessly integrates voice, chat, email, SMS, and social media channels.

• Supervisor Controls: Provides supervisors with the tools to monitor and manage agent performance.
  
  

Benefits

• Enhanced Efficiency: Instinctual interface streamlines operations and reduces handle time.

• Improved Customer Experience: Automatically identifies callers and matches them with existing records for personalized service.

• Increased Productivity: Allows agents to handle multiple channels efficiently, resulting in faster resolutions.

• Robust Reporting: Automatically logs all agent activities into the CRM for insightful reporting and analytics.
  
  

Why Choose Us?

At Maaz Technologies, we leverage our deep partnership with Microsoft and Cisco to deliver innovative solutions that empower organizations to improve customer engagement and drive growth. Our expertise ensures seamless integration and exceptional support tailored to your unique business needs.