The Asset Replacement Accelerator streamlines the process of replacing assets and components on a work order, ensuring seamless backend processing for field service technicians. This accelerator automates the asset swap-out, handling new asset setup while properly managing the disposition of the old asset—either directing it to depot repair (with an auto-created RMA) or placing it in the technician’s bad warehouse for proper tracking.

By reducing manual steps, the accelerator improves efficiency for field workers, minimizes errors, and ensures proper asset lifecycle management—all while enhancing service operations in Dynamics 365 Field Service.

Key Capabilities and Features

Core Capabilities

Streamlined Asset Replacement – Enables technicians to quickly swap parts on a work order, ensuring efficient asset transitions.
Depot Processing & Returns – Enhances depot repair workflows, automating return-to-vendor (RTV) or repair processes.
Optimized Inventory Automation – Ensures accurate tracking of replaced and decommissioned assets within inventory management.

Features

Automated Decommissioning & Linking – Automatically links the “decommissioned” asset to the “new” one, preserving historical work order data.

Automated RMA (Return Merchandise Authorization) Process – Simplifies part returns to the warehouse with system-driven workflows.

Inventory Control Enhancements – Automates inventory updates, ensuring real-time accuracy in stock levels.

Depot Warehouse Work Order Creation – Automatically generates work orders for depot repair or part disposition.

Flexible Disposition Options – Allows parts to be scrapped, repaired, or returned to the vendor (RTV).

Business Benefits

The Asset Replacement Accelerator is designed to ensure seamless asset lifecycle management, from replaced to return, while improving operations efficiency and cost savings. Here’s how:

Increased Technician Speed & Efficiency – Reduces manual steps in the asset swap process, ensuring quick and error-free part replacements.

Enhanced Data Integrity – Maintains historical asset data, preventing loss of work order history when assets are replaced.

Historical Asset Reporting – Provides visibility into past asset replacements and performance trends.

Cost Control & Savings – Automates the tracking and processing of replaced parts, reducing manual errors and unnecessary part purchases.

Asset Replacement Accelerator

by Ludia Consulting Inc