Advanced Warranty Management

The Ludia Consulting Advanced Warranty Management Accelerator is a cutting-edge extension for Dynamics 365 Field Service, designed to streamline warranty tracking, optimize claims processing, and enhance overall service efficiency. This solution empowers organizations to automate warranty validation, manage complex coverage scenarios, and accelerate claim resolutions, reducing operational costs while improving customer satisfaction. By integrating seamlessly with D365 Field Service, it provides real-time insights, automated workflows, and AI-driven intelligence, ensuring service teams can proactively manage warranties and maximize warranty recovery opportunities.

Key Capabilities and Features

1. Warranty Tracking & Asset Management

• Automatic Warranty Association – Links warranties to products and assets at the time of purchase or registration.
• Multi-Tiered Warranty Coverage – Supports various warranty types with granular coverage options.
• Sub-Asset Warranty Handling – Ensures individual subcomponents (e.g., an engine in a vehicle) with independent warranties are accurately tracked.
• Real-Time Warranty Validation – Instantly verifies coverage before service execution to prevent unauthorized repairs.
• Warranty Expiration & Renewal Alerts – Sends proactive notifications to customers and service teams for renewals and expirations.

2. Work Order & Claim Management

• Work Order Warranty Flagging – Automatically identifies and flags work orders with warranty-covered assets.
• Work Order Claim Review Process – Provides a structured approval workflow before submitting claims.
• Automated Claim Generation – Converts work orders into warranty claims, reducing manual effort and processing time.

3. Reporting & Analytics

• Warranty Claims Dashboard – Offers real-time visibility into claims volume, approval rates, and financial impact.
• Warranty Performance & Cost Analysis – Tracks trends in warranty utilization, failure rates, and service efficiency.
• Compliance & SLA Monitoring – Ensures adherence to warranty service levels and regulatory requirements.

4. AI & Automation Enhancements

• Copilot-Enabled Knowledge Assistance – Helps field technicians quickly access warranty details and claim history via Copilot
• Automated Workflows & Approvals – Accelerates warranty approvals, claim submissions, and service requests through Power Automate integration.

Business Benefits

✅ Eliminates manual warranty tracking errors
✅ Speeds up warranty validation and claims processing
✅ Reduces service costs with automated claim handling
✅ Improves warranty compliance and SLA adherence
✅ Enhances customer satisfaction with faster resolutions