ITS Twilio WhatsApp Engagement

Enhance Customer Engagement with WhatsApp Messaging in Journeys

ITS Twilio WhatsApp for Dynamics 365 Customer Insights is a powerful custom channel integration that allows marketing and customer experience teams to send WhatsApp messages directly from Journeys in Customer Insights - Journeys (formerly Dynamics 365 Marketing).

This solution leverages the Twilio messaging API to enable real-time, personalized, and automated communication via WhatsApp. By using WhatsApp as a channel in your customer journeys, you can:

• Engage your audience through one of the most popular messaging apps in the world.

• Trigger WhatsApp messages as part of real-time or scheduled customer journeys.

• Personalize messages using dynamic content from your Customer Insights profiles.

• Track message delivery and interaction data for deeper customer analytics.

Whether you're sending appointment reminders, order updates, or promotional campaigns, ITS Twilio WhatsApp empowers your organization to build stronger, more connected relationships with your customers.

Key Features:

• Native integration with Customer Insights – Journeys

• Full support for WhatsApp Business via Twilio

• Easy-to-use configuration and setup process

• Secure and scalable architecture

Take your customer communications to the next level by adding WhatsApp to your omnichannel marketing strategy.

Key Benefits / Bullet Points

• Send WhatsApp messages from Customer Insights Journeys

• Seamless integration with Twilio’s WhatsApp Business API

• Personalize communication using Customer Insights profile data

• Automate notifications, reminders, and marketing messages

• Improve engagement rates with real-time messaging

• Track message delivery and customer interactions