LiveChat4Dynamics is a Live Chat and Dynamics 365 CRM integration app that allows businesses to communicate with website visitors in real time. This makes it easy for teams to respond promptly to customer inquiries and manage interactions efficiently. The integration enhances customer service and engagement, ensuring that all chat data is saved within the CRM for easy tracking and follow-up. With features like instant notifications makes it easier to manage customer interactions, nurture leads, and improve productivity. Real-Time Record creation simplifies customer relationship management by allowing users to create Dynamics 365 CRM records from website chat conversations. This integration helps businesses increase sales, enhance customer satisfaction, eliminate the inefficiency of switching between platforms and improve overall performance.

To learn more about LiveChat4Dynamics, visit our website, online docs, or video library. Email us at crm@inogic.com to get a personalized demo from our experts.

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Key Features of LiveChat4Dynamics:

Instant Chat for Website Visitors: Businesses can quickly chat with website visitors, providing help right away without any wait through webchat in Dynamics 365 CRM.
Real-Time Notifications in CRM: Your team will never miss an important message, as they’ll get instant notifications in Dynamics 365. This helps them stay updated and respond to inquiries quickly.
Create CRM Records from Live Chat: Easily manage customer relationships by creating CRM records directly from chat conversations. You can use either the default or custom CRM entities to capture important customer interactions for future follow-up.
Track Chat History in CRM: All website chat conversations are saved in Dynamics 365 CRM, making it easy to access past discussions and improve customer service.

Recommended Omnichannel Apps for Integration:

WhatsApp4Dynamics: The app enables users to communicate effectively with customers, prospects, and partners around the world via WhatsApp within CRM. Take your business to the next level with WhatsApp4Dynamics and increase your customers’ reach with short and crisp messages instead of long, descriptive emails!
TextSMS4Dynamics: It integrates text messaging with Microsoft Dynamics 365 CRM, allowing users to send and receive messages directly from the CRM interface. It enhances communication by automating SMS based on CRM events and provides access to customer data for personalized conversations. This streamlines customer engagement within CRM workflows.

Inogic offers over 15+ apps that help you get the most out of Dynamics 365 CRM. Our app portfolio offers a wide range of categories, including geospatial, storage and document management, user adoption, SaaS management, productivity, visualization, and integration. Try it today for free and see how our apps can boost your Dynamics 365 CRM experience!

Live Website Chat Integration in Dynamics 365: Connect, Convert & Track Visitors - LiveChat4Dynamics

by Inogic