InGenius - Computer Telephony Integration (CTI)

Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Asterisk, Avaya, Cisco, or Genesys phone system. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports single and multi-session apps utilizing the Channel Integration Framework.

InGenius enables better customer conversations by reducing call handle time and bringing customer concerns to the forefront. InGenius equips contact centers and sales teams with call handling features like screen pop, screen transfer, click-to-dial, and automated call logging all within your Microsoft CRM environment. Agents can seamlessly manage multiple channels at once with Microsoft Omnichannel support.

Combine your call data with the rich customer information and robust reporting tools of Microsoft Dynamics 365. Use pre-built, fully customizable reports like successful call counts, agent talk time, and call results for more informed business decision making. Get a 360° view of customer interactions with advanced Microsoft CRM reporting from InGenius.