SearchUnify - Unified Cognitive Platform

Elevate customer service with SearchUnify's unified cognitive platform that seamlessly integrates with your Dynamics 365 instance. It empowers agents with relevant and unified view of cases resolving information within their console. Provides rich insights into customer journey, content gaps and case sentiment with smart analytics for improved support outcomes. SearchUnify’s parent organization Grazitti Interactive provides businesses with marketing automation and cloud innovation services. SearchUnify is fueled by machine learning, cognitive technology and supplements as an insights engine that powers a suite of next-gen applications for customer service and support. The platform offers out-of-the-box support for 35+ native connectors and helps agents access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR). SearchUnify has been recognized by industry leaders including Forrester, TSIA and G2 and has won multiple awards including the Stevie® Awards for Sales and Customer Service & Asia‑Pacific Stevie® Awards.

• Reduce Average Handle Time with Unified Discovery: Instantly index multiple content sources like Khoros, Jira, SharePoint, etc. and many more to enable your agents to search them all without leaving Dynamics 365.
• Boost Case Resolution and FCR: SearchUnify learns from the search habits of your agents and tweaks its search results to enable faster case resolution & improved average handle time.
• Obtain Highly-Relevant Search Results: Powered by proprietary NLU algorithms, SearchUnify is able to obtain context from a query and deliver highly relevant results.
• Powerful Analytics for Proactive Decision Making: SearchUnify provides 35+ reports to measure key search metrics , helps discover & fill content gaps, and employs NLG to present complex reports in plain English. These reports help tune results & take data-driven decisions.
• Stay Compliant, Stay Secure: You can store search indexes on-premises, permit users only from select IP addresses to search and stay up-to-date on your instance’s well-being with a special status page.