Increase retention and capitalize on account revenue growth with Gainsight

Build stronger, profitable customer relationships at scale with powerful account management tools, AI automation, connected customer journeys, and more.

Enhance Customer Success with Gainsight in Microsoft Dynamics 365

Gainsight’s integration with Microsoft Dynamics 365 brings the power of Customer Success directly into your CRM. With an embedded, compact widget, you can effortlessly access a comprehensive view of key customer insights for each account—without leaving Dynamics 365.

Connect Your Pre and Post Sales Journeys

Integrate Dynamics and Gainsight CS to seamlessly connect your pre- and post-sales journeys, allowing your teams to utilize their preferred tools through a single platform to deliver a more cohesive customer experience.

Grow Your Commercial Relationships with Customers

Plan and take action on opportunities to expand account revenue. Model account hierarchies and create cleaner handoffs between your internal account facing teams.

Drive Efficiency Across Your Teams

Gainsight customers save team members more than eight hours per week by automating manual tasks and workflows so they can spend time building relationships.

Scale Customer Engagement

Create lifecycle campaigns for every stage of the customer journey by automating digital touch points and triggering purposeful human outreach at key moments.

Save More Customers from Churning

Get more detailed views of relationships with every account and stakeholder to proactively spot and mitigate risks before they lead to lost revenue or churn.

Gainsight Dynamics Widget

by Gainsight Dynamic 365 Office