https://store-images.s-microsoft.com/image/apps.15975.f3299ab1-94ff-4b31-82ac-eee6bfd5be64.1d1a88c5-5d2f-444a-a395-4c36d0e98067.b2e6241b-6f1e-434a-93c0-75a195b2b276

Grievance Management App

by Dhyey Consulting Services Pvt. Ltd.

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A Complete Solution for Grievance Management System

The Grievance Management System (GMS) is a simple and easy-to-use digital tool built using Microsoft Power Apps and SharePoint. It’s made for organizations that want to create a healthy and respectful work environment. With this system, employees have a safe way to voice their concerns, and administrators can quickly look into and handle each issue.

This digital setup keeps everything organized, from the first time someone reports a problem all the way to the final solution. It helps make sure things don’t get lost or delayed, updates everyone as things move forward, and keeps communication clear between all sides. Overall, it supports fairness, openness, and trust at every step.

BENEFITS:
    • Promotes a transparent and fair grievance handling process.
    • Reduces resolution time with real-time communication.
    • Ensures accountability and responsiveness from the administration.
    • Helps identify systemic workplace issues through data and trends.
    • Encourages early intervention before issues escalate into serious conflicts or disputes.

FEATURES:
    • Secure User Authentication: Role-based access control (RBAC) ensures only authorized users (Employees/Admins) access relevant features, maintaining confidentiality and integrity.
    • Grievance Submission Form: A user-friendly form captures grievance type, description, and optional attachments for accurate issue logging.
    • Auto Ticket Number Generation: Each submission generates a unique, standardized ticket number (e.g., TKT-001) for tracking and reference.
    • Integrated Chat Interface: Enables real-time, communication between employees and admins for updates and clarification.
    • Grievance History Tracking: Employees can view all past grievances, admin replies, and resolution statuses from a dedicated History screen.
    • Admin Dashboard & Filtering: Real-time dashboard displays open, in-progress, and resolved grievances with filtering by status.
    • Status Update with Confirmation: Admins update status manually; grievances are marked.

At a glance

https://store-images.s-microsoft.com/image/apps.4396.f3299ab1-94ff-4b31-82ac-eee6bfd5be64.1d1a88c5-5d2f-444a-a395-4c36d0e98067.ee85c4f4-1256-410f-a5db-69a6aa61ddd5
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https://store-images.s-microsoft.com/image/apps.45509.f3299ab1-94ff-4b31-82ac-eee6bfd5be64.1d1a88c5-5d2f-444a-a395-4c36d0e98067.8e2ede20-a3d5-42a1-9718-f652c5e78238
https://store-images.s-microsoft.com/image/apps.19617.f3299ab1-94ff-4b31-82ac-eee6bfd5be64.1d1a88c5-5d2f-444a-a395-4c36d0e98067.92db22a8-80e5-4591-94a9-dff225305a63
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https://store-images.s-microsoft.com/image/apps.11595.f3299ab1-94ff-4b31-82ac-eee6bfd5be64.1d1a88c5-5d2f-444a-a395-4c36d0e98067.e40b0597-c47a-497d-bb9d-c5d2baa5dd82