Social Talk App

In today's fast-paced digital world, managing your social media presence while simultaneously addressing customer inquiries can feel like a juggling act.

For retail businesses with an online presence, the challenge is not just being present on social platforms but also delivering exceptional customer support through these channels. Are you facing this challenge, too?

Confiz understands this need and is excited to introduce Social Talk App, a powerful application crafted to simplify your social media management and elevate your customer support experience!

Built on Microsoft Power Apps, Social Talk seamlessly integrates your Facebook page and other social media platforms with Dynamics 365 CE. This allows you to manage all your social media interactions, including posts, comments, and responses, from a single, user-friendly application. With Social Talk App, your team is empowered to respond to customer inquiries quickly and efficiently, ensuring superior customer satisfaction and fostering brand loyalty.

In addition, Social Talk App offers robust performance dashboards that provide customer support and social media managers with the tools to track and analyze the effectiveness of their support teams. These dashboards deliver valuable insights into the status of responses to customer inquiries, helping managers ensure that agents are meeting response time goals and delivering swift solutions to the customers.

Moreover, the application provides analytics on pending queries, enabling managers to identify bottlenecks and areas where support might be lagging. By offering a clear view of each agent's performance and the overall team's efficiency, Social Talk App facilitates proactive management of customer support activities, ultimately leading to enhanced customer satisfaction and retention.

Key Features

Social Talk simplifies social media management with three essential features:

Social Posts

Easily find and manage all your active social posts in a single, unified interface. Access key information such as post titles and the social media channels where your posts are live. This consolidated view simplifies the management of your social media presence by eliminating the need to switch between multiple tools, allowing you to focus on creating engaging content and interactions.

Social Comments

Effortlessly view comments on all your social media posts in one convenient location. Sort comments by title, customer name, post name, and comment status. Apply filters to streamline your view, and click on each comment to see the history and respond directly from within the platform. This feature eliminates the need to leave or switch to your social media pages, saving you time and ensuring seamless engagement with your audience.

Agent Dashboard

Monitor your agents' performance easily using Social Talk's real-time visual reports. These reports provide a comprehensive view of the status of active, open, and replied social comments. With this valuable information, you can monitor and maintain high customer satisfaction and retention scores, ensuring your support team always operates at peak efficiency.

Benefits

With Social Talk, you can:

• Streamline social media management: Consolidate comments from multiple social media platforms into one centralized application, simplifying your workflow.

• Boost customer engagement: Ensure no customer comment goes unnoticed, boosting response rates and customer satisfaction.

• Collaborate effectively: Enable multiple agents to manage and reply to comments simultaneously, ensuring quick and coordinated responses.

• Improve efficiency: Reduce the time and effort needed to monitor and respond to social media interactions with a single, unified interface for all engagements.