CBA Live Assist for Microsoft Dynamics 365 is an omnichannel solution for Dynamics 365. Hosted in the Azure cloud and co-developed with Microsoft to ensure tight integration, Live Assist delivers personalized anytime messaging engagements for web and mobile app users, even if an agent is not available. Delight your customers, improve agent productivity and maximize your Dynamics 365 investment! このページを日本語で見る

Features | 機能

NEW: Engage visitors anytime with Conversational Messaging across web, social, business and app channels with our Messaging widget for Dynamics
NEW: Create your own bots easily with an interactive no-code/low-code dialog builder called Conversation Builder
NEW: Add intelligent routing and customer intent driven experiences to your bots using AI and natural language understanding with Intent Manager
Engage online visitors with live chat, cobrowsing, voice and video calling
Escalate chatbot interactions to live agents with context
Single pane of glass experience for Dynamics 365 agents
Drop in capabilities easily to web pages and apps
Agents can remotely view, click through, annotate, share files and fill out forms in visitors’ apps

Benefits

Single click experience for online visitors with easy transition between channels
Tight integration with Dynamics 365 to drive agent productivity
Face-to-face video interactions for personalized service
Higher online sales and conversions via rich content campaigns
Sensitive fields masked during cobrowsing for compliance and security

Learn more about: Live Assist for Microsoft Dynamics 365 (English)

Learn more about: Live Assist for Microsoft Dynamics 365 (Japanese)

Live Assist for Dynamics 365 powered by LivePerson

by Communication Business Avenue