Smart and flexxiible

We made it possible for your customers to reach your Call Center through all communication channels, however, we made customer data central and unique, regardless of which communication channel they came from.

Unique customer experience

We have gathered Live Support, Phone, Social Media, WhatsApp communication channels from the current and popular customer communication channels into a single center for you.

Features

Agent & Supervisor Experiences

Simple, easy to learn experience; manage agent workforce; real-time monitoring

Unified Routing & Work Distribution

Channelize the work items originating across different channels

Live Chat Channel

Enable organizations to provide support on chat channel on websites & mobile devices

SMS, WhatsApp, Facebook, Twitter Channel

Inbound & outbound messaging

API & Framework

ISVs can embed cloud telephony UI & enable data exchange with Flexxii with 3rd party solutions

Enrich your website

Smart Panel, Smart Survey, and other tools…

For more information please visit our websites:

Mawens Business Solutions is one of the important Omni-Channel Platform leaders and Microsoft Dynamics Partner of the world. Flexxii is a platform that allows you to reach your customers quickly via Whatsapp, SMS, Email, Chatbot, WebForm and so on. In short, Flexxii is a revolutionary new solution for marketing and customer service.

Also, you can send an email: hello@flexxii.com