8x8 for Microsoft Dynamics 365 provides tight integration between your 8x8 Contact Center and Work solutions and your Microsoft Dynamics environment.

Key Features:

Out-of-the-box integration with minimal setup required.
Screen-Pop and Contextual Information: Automatically retrieve and present Microsoft Dynamics 365 records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time.

8x8 for Microsoft Dynamics 365

by 8x8, Inc