Concept Study Dynamics365 Service 1-Day Assessment

Do you want to offer your customers a smooth, personalized experience when they contact customer service, while ensuring that their questions always reach the right person with the right information? Do you also strive for an optimal customer experience that you can continue to improve thanks to collected data?

During this concept study with a focus on Microsoft Dynamics 365 Customer Service, ConXioN has a thorough conversation with your project team, which usually consists of managers, salespeople and key employees. We start off with an inspiration session where we show the key features and possibilities of Dynamics 365 Customer Service.

After that, our consultants determine the current situation (AS IS) for each type of employee. We investigate the existing customer process, the way of working, the currently used software tools, and so on.

The desired future situation (TO BE) is also extensively analyzed. Which functionalities suit the organization and end users? Is integration with a CRM or ERP desirable? In this workshop we tailor all this according to the possible settings. These are just some of the questions we are looking to answer together. Of course, during the analysis, we also pay attention to security (role-based and user-based).

For this analysis of the AS IS and TO BE situations, we map out both the strategic vision as well as the functional needs to get a clear view of the organization and the process. In addition, we also carry out a technical analysis: which solution matches the overall picture and your expectations best?

This is the agenda for the 1-day assessment: *Analysis AS IS/ TO BE situation *Quote with description concrete solution with budget and timing based on the information collected and the results of the concept study *Demo of the chosen technical solution(s) *Adoption workshop

Pricing may depend on the complexity of your specific setup, environment and/or organization.