Wootric CX | NPS, CSAT and CES surveys
by Wootric Inc
Modern customer experience management for cloud-based business.
Wootric, the leading Customer Experience Management (CXM) platform for maximizing customer lifetime value, helps cloud-based companies like DocuSign, Hubspot, and Zoom increase retention, prioritize product improvements, and engage brand advocates. Drive action that will create more easeful, productive, and delightful experiences for your customers.
Wootric instruments your customer journey for customer lifetime value. Hyper-targeted Net Promoter Score, Customer Satisfaction, and Customer Effort Score microsurveys reach customers in your app (web and mobile), via email, SMS, and offline channels so you can measure customer sentiment at key touchpoints including onboarding, support interaction, feature use, and renewal.
Wootric analytics and reporting use machine learning to deliver insights from high volumes of feedback. Highly-customizable dashboards give you the ability to report on what is important for your business.
Integrations with Salesforce, Segment, Intercom, Hubspot, Slack, Mixpanel, Zendesk, and more ensure your voice-of-the-customer program leverages your existing tech stack. Single Sign-On (SSO) options include Azure Active Directory.