https://store-images.s-microsoft.com/image/apps.48813.c4fe5c20-464e-4820-a0d8-306798f19330.2506fcc0-909e-44dd-a62e-d0bbffccfbb3.1eee995f-28cd-4fdd-ac06-8b028ae9f593

smartQED Free App

by smartQED Inc.

Collaborative visual workspace with Machine Learning for accelerated incident resolution

There’s been a dramatic rise in operational complexity in today’s world - problems are often cross-functional, difficult & time-consuming to resolve. smartQED's visual workspace helps operations & support teams solve problems faster, with ML-based recommendations from prior issues. Get clear visibility into complex investigations with much less effort, improving productivity & customer satisfaction for your business.

The Problem

Traditional incident tracking tools are text-based systems to record updates in a linear way, with many pain points:

  • Slow communications: Incident tickets get long & convoluted for complex problems with multiple investigators, and take up too much time to read & understand.
  • Unreliable keyword searches: If a similar problem happens again, prior incidents are searched to check if they can help, but manual keyword searches are highly dependent on the user's skill level. 
  • Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions. This process is inefficient & delays resolution.


Our Solution 

smartQED transforms the problem-solving process with its ML-powered visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how:

  • Methodical Cause Analysis: Use Investigation Maps™ to visualize & explore potential causes of a problem systematically - the strategy is clear to all. 
  • Efficient Collaborative Investigations: Entire teams can jointly analyze problems with relevant data in a 360° view across your system. Get your teams on the same page by easily tracking tasks & statuses.
  • Automated Real-time Reporting: Stakeholders get clear visibility into investigation progress with periodic summary / detailed reports.
  • Augmented Intelligence: Powerful AI/ML capability embedded in smartQED analyzes historical data in Investigation Maps™ to generate cause & solution recommendations for new problems, and keeps improving over time!

Our solution applies to IT Operations, DevOps, Service Providers, Financial Systems, Healthcare, Transportation, Aerospace & more.  Businesses experience reduction of upto 60% in resolution times & 30-40% in manual effort with smartQED. Let our innovative technology augment your team’s intelligence, making your operations simpler, efficient, & effective.

Click GET IT NOW to try the smartQED app for free, and Fix It Fast!

At a glance

https://store-images.s-microsoft.com/image/apps.60697.c4fe5c20-464e-4820-a0d8-306798f19330.2506fcc0-909e-44dd-a62e-d0bbffccfbb3.93b72590-135b-414d-8b04-678626016a05
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https://store-images.s-microsoft.com/image/apps.48390.c4fe5c20-464e-4820-a0d8-306798f19330.2506fcc0-909e-44dd-a62e-d0bbffccfbb3.4dcadcfb-a655-4404-b48c-f8fb028f9541
https://store-images.s-microsoft.com/image/apps.63982.c4fe5c20-464e-4820-a0d8-306798f19330.2506fcc0-909e-44dd-a62e-d0bbffccfbb3.2bae2a79-c499-4ec5-807c-7c2d740eb118
https://store-images.s-microsoft.com/image/apps.16542.c4fe5c20-464e-4820-a0d8-306798f19330.2506fcc0-909e-44dd-a62e-d0bbffccfbb3.f62ae245-9f23-4dcb-b0fe-da879c5e9827