https://store-images.s-microsoft.com/image/apps.6076.aab42e5d-6656-4bc6-a7b8-9e75e96e4d4c.ebf819c6-b074-4f6d-8424-8254db5c24f9.c1d8f035-2c71-4a47-bbae-89938e51d118

teams4it

by Wats

The Teams4IT app in MS Teams offers your employees a unique access hub to IT support and knowledge.

Through the Teams4IT application, the employee enjoys three functionalities directly from his Microsoft Teams interface:

- Search the knowledge bases connected to the app

- Access your current support cases from the MS Teams interface

- Create an incident from the MS Teams interface or through the ITSM portal

- Create a request through the ITSM portal

- Schedule a callback request by the service desk

- Contact the service desk


The Teams4IT app connects via API to different tools / knowledge bases.

At a glance

https://store-images.s-microsoft.com/image/apps.64780.aab42e5d-6656-4bc6-a7b8-9e75e96e4d4c.ebf819c6-b074-4f6d-8424-8254db5c24f9.4ba53700-58b6-443f-9dfd-e7ec72b769f3
https://store-images.s-microsoft.com/image/apps.21775.aab42e5d-6656-4bc6-a7b8-9e75e96e4d4c.ebf819c6-b074-4f6d-8424-8254db5c24f9.e32fcef2-4a9d-4f67-809f-4ade665de36f
https://store-images.s-microsoft.com/image/apps.13432.aab42e5d-6656-4bc6-a7b8-9e75e96e4d4c.ebf819c6-b074-4f6d-8424-8254db5c24f9.1a43e4ba-23ea-4d78-ab5b-26ad2e68e2e1