NTT DATA AI-DX Agent

Leverage our Microsoft partnership and expertise to design and build custom artificial intelligence (AI) agents and integrated digital experiences (DX) for your employees and customers. Your virtual agent or bot can be customized to handle both internal administrative or external customer-service tasks. By using GenAI, our AI-DX Agent can engage in natural conversation through your channel of choice: voice, chat, messaging and email.

Simplify processes by automating tasks that can be self-serviced and actioned by your AI-DX Agent. Alleviate pressure on your receptionists and human agents. Free up your skilled resources from simple, administrative tasks so they can focus on advanced requests and core priority activities. We have helped our clients achieve cost savings of 40%, on average, by simplifying their model through choosing NTT DATA as a single global provider. Opting to automate your processes can lead to even further cost savings.

We’ll customize your AI-DX Agent to your specific business and industry needs. For a seamless end-to-end experience, NTT DATA can help integrate your AI-DX Agent with our Service Numbers or your choice of legacy or modern cloud contact center, including Dynamics 365 Contact Center and Teams Queue App.