minarai CS chat is an AI chat bot with a dialog engine, advanced natural language processing functions. Our product suits best for support tasks, such as contact center, in-house help desk, and E-commerce services, accelerating customer satisfaction with your business.

[Feature]

Automated response system with an AI chat bot
· Responds at any time 24/7
· Promotes casual communication with customers
· Answers simple questions
· Reduces workload and improves efficiency
Switch from an AI bot to an operator
· Inquiries that cannot be handled by an AI chat bot will be switched over to an operator
· Problems will be solved in real time via chat
· Incidents will be systematically resolved
Data collection grabbing business insight
· Provides dialog logs, and inquiry content for use in customer management
· Improves customer satisfaction and conversion rates by data analysis

note
Documents and screenshots are provided only in Japanese.

minarai CS chat

by Nextremer Co., Ltd.