Service Management (SMAX)

OpenText™ Service Management (SMAX) is the first application suite for IT Service Management, IT Asset Management, and Enterprise Service Management built from the ground up to include machine learning and analytics. Out of the box integrations include the market leading Universal Configuration Management Database (UCMDB) and Discovery.

Key Capabilities

• Out-of-the-box best practice service management processes, designed for machine learning and analytics from the beginning
• Modern, comprehensive, and easy-to-use self-service to reduce ticket traffic and improve customer satisfaction
• Codeless configuration of out-of-the-box and user-defined processes, enabling seamless and less expensive updates
• Automation, multi-tenancy and deployment flexibility to shorten implementation times and lower TCO
• Shared, built for purpose, micro-services across IT Operations Management

Customer Benefits

• Lower ticket volumes and faster resolution times
• Improved end-user autonomy and satisfaction
• Increased service quality and number of service levels met
• Low total-cost-of-ownership
• Quick time to value and continuous delivery