PositivityTech: AI Risk Detection & Complaint Analytics from Your Data® SaaS Platform
by Marcia Tal
Predictive analytics platform turning your customer complaint data into proactive risk management
Combining AI-powered predictive insights and human expertise, the PositivityTech platform uses your customer conversation data and identifies and resolves company policies and practices that lead to high-risk complaints.
Identify risks and increase revenue with the PositivityTech® SaaS platform
Executives tell us that identifying high-risk customer interactions is a manual and time-consuming process and that customer conversation data is not approached strategically — nor as actionable analytics. Designed for Financial Services Risk Officers, Compliance Officers, and Marketing Officers, our AI-powered platform uncovers early warning signs of regulatory risks, operational friction, and barriers to growth. We find the hidden opportunities in your customers’ complaints.
By analyzing your customer complaints, PositivityTech, a Microsoft Azure-certified solution, transforms them into predictive insights that strengthen compliance strategies and create pathways to business expansion.
Click “Contact Me” to access PositivityTech and uncover hidden risks and growth opportunities.
Key Business Outcomes
● Discover early warnings of your customer complaints and illuminate your customer pain points.
● Anticipate and manage business risks based on your customer complaints, including likelihood of account closure, enforcements, lawsuits, and systemic discrimination.
● Improve regulatory monitoring and reduce regulatory fines.
● Adopt actions to inhibit future complaints.
● Improve reputation, increase revenue, and create positive business impact.
Key Features
● Data ingestion engine to capture your customer complaint journeys
● AI-driven triggers and insights to surface early● Proprietary algorithms including sentiment
● Regulatory risk detection
● Business impact assessment and operational improvement recommendations
About PositivityTech
With PositivityTech, financial institutions move from reactive problem-solving to proactive risk management — ensuring that customer complaints become a key driver of strategic success.
PositivityTech’s cloud-based platform quickly deploys, enabling instant and ongoing risk identification and opportunity detection — both within your institution, alongside peer institutions, and across the industry.
Technical Design
The PositivityTech web UI application is designed based on a microservices approach for the sake of maximal scaling and upgrade flexibility.
The SQL Data Warehouse is built following the FACT design pattern and is hosted over PostgreSQL over Azure (PAAS) which is a secure and highly available enterprise grade database.
The Azure Kubernetes service hosts the application services and helps in high availability, monitoring and load balancing.
At a glance
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