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PositivityTech® SaaS Platform

by Marcia Tal

AI-powered predictive insights enables a deeper understanding of customer frustrations

We find the hidden opportunities in your customers’ complaints.


Combining AI-powered predictive insights and human expertise, the PositivityTech® Platform uses customer narrative data and identifies and resolves company policies and practices that lead to high-risk complaints.


Executives tell us that identifying high-risk customer interactions is a manual and time-consuming process and that customer conversation data is not approached strategically — nor as actionable analytics.


The PositivityTech® SaaS platform reveals early indicators of regulatory, environmental, and franchise risk to drive preemptive management actions, improve customer outcomes, reduce risk, and increase revenue.


Your customer’s voice is your most valuable asset.

Customers tell you what you need to know. Are you listening?

Transform negatives into positives with PositivityTech®, and ensure that complaints become a critical part of your success.


Why PositivityTech?

Any complaint can be unpacked for value.

At a glance

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