https://store-images.s-microsoft.com/image/apps.33250.21b49218-ed36-41d3-929b-2203e5fa0dea.86d2fe41-8492-4b50-ae66-23b881614af9.ddefe62c-cba2-4ee7-b189-fc3e82f212dc

'Why is this bill so high'-chatbot

by Itineris NV

A Generative AI chatbot that analyzes an utility bill and explains its cost components on the spot

30-50% of incoming calls from citizens to Customer Service Representatives at a utility are related to bill inquiries.

To increase CSR productivity we developped a conversational chatbot that analyzes a customer bill on the spot. The chatbot analyzes consumption, billing and payment data of the customer and presents the analysis in an easy summarization. It provides detailed insights into the factors contributing to higher bills.

Key Features:

  • Comprehensive analysis of billing data to identify cost drivers.
  • Clear explanations on the spot
  • Personalized recommendations to reduce future billing discrepancies.

For more questions please contact us.
This application is only available in English.
 

https://www.wetransact.io/

At a glance

https://store-images.s-microsoft.com/image/apps.59301.21b49218-ed36-41d3-929b-2203e5fa0dea.86d2fe41-8492-4b50-ae66-23b881614af9.c29417cc-0f73-4719-a0cd-bea4b62af626