WebChat

WebChat enables seamless integration of messages from chat widgets and WhatsApp into Microsoft Teams, allowing them to be received and responded to directly within Microsoft Team. With the Power Platform, you can easily integrate AI, CRM, and HelpDesk data to enrich information and enhance communication.

Key Features

• Full Integration into Microsoft Teams: Employees with channel access can handle inquiries directly in Teams.
• Power Platform: Microsoft triggers and actions enhance conversations with data from external systems.
• Unlimited Users: Licensing per channel, no additional costs for extra users.
• Single Sign-On (SSO): No separate user management required.
• Backend: Customizable design and functions per channel.

Enhanced Functionality

• Dedicated WebChat Channels: Separate channels for sales, support, HR, etc., with widgets on specific websites for direct connection to the right teams.
• Multilingual and Campaign-Specific Channels: Channels for different languages, products, or campaigns to process inquiries in a targeted manner.

Simple Setup Process

1. Add WebChat to the desired Teams channel.
2. Send test inquiries via the widget to Microsoft Teams in real time.
3. Configure settings and adjust the appearance.
4. Embed the chat widget into the website with a simple code snippet.
5. Request activation.

If issues arise during installation, contact an administrator with permissions in Microsoft Teams to enable WebChat.

SSO URL: webchat.inwebco.com

Steps in the Microsoft Teams Admin Center

1. Visit https://admin.teams.microsoft.com/policies/app-permission.
2. Go to “Third-Party Apps.”
3. Select “Allow specific apps and block all others.”
4. Search for “WebChat,” allow it, and add it.

Get Started Now

Try WebChat free for 30 days – including 7 days with 25 additional channels!