Heedify Attendant Console

Heedify’s attendant console is an advanced call-handling solution seamlessly integrated with Microsoft Teams. It streamlines call management with features like an intuitive interface, intelligent call routing, real-time presence information, and analytics for performance insights. This ensures efficient communication for businesses of all sizes.

The console is ideal for receptionists, administrative staff, and call center operators who handle high volumes of inbound and outbound calls. It’s also beneficial for businesses with distributed teams relying on Microsoft Teams for communication.

The solution addresses challenges like inefficient call handling, lack of visibility into team availability, and difficulty managing call volumes. It empowers users to provide better customer service, reduce wait times, and improve overall communication efficiency within their organisations.