https://store-images.s-microsoft.com/image/apps.43691.230efd79-9ac6-4105-97f8-fa18d6f2c4a1.60775086-8bf0-45d2-afa6-04a40dedc83c.52db1594-ea49-47f4-9b56-2e77ed0706da

Heedify Attendant Console for Microsoft Teams

by Heedify

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Heedify Attendant Console for Microsoft Teams is a purpose-built receptionist Switchboard solution

Your receptionist’s new favourite tool.


Heedify is your Microsoft Teams receptionist software. We turn attendant console technology into a customer service companion. Companies like NHS Royal Marsden and Endrix use Heedify to streamline call flow management and optimize processes in real time.

Heedify is the only attendant console to deliver a truly native Teams experience


Create better customer experiences and free up staff resources with and attendant console for Microsoft Teams.

Set up a virtual receptionist in 60 minutes, directly integrated with Teams Phone.

Cerfrance integrated call data from 15 agencies into a centralized report, allowing them to track agency performance, identify trends, and optimize processes in real-time.


Simple management in a single pane of glass

  • Set up in less than 60 minutes.
  • Delegate admin access for multiple sites.
  • Use with any Teams Phone PSTN connectivity (Direct Routing, Operator Connect, Calling Plan)

Advanced call management to speed up customer calls

  • Call park and transfer in One click.
  • Contact search.
  • Intelligent call distribution.

Total contact management for Teams and external

  • Integration with Azure and Teams.
  • Create and save new external contacts.
  • Integrate with your CRM

Advanced call queuing for efficient call handling

  • Skills-based routing.
  • Call queue announcements.
  • Option to request a call back

VIP priority routing to most valuable customers

  • Important customers can skip the queue.
  • Configure VIP contacts.
  • Apply ranking scores

Advanced analytics using Power BI

  • Call trend analysis.
  • Queue and wait time reports.
  • Real time dashboards

At a glance

https://store-images.s-microsoft.com/image/apps.31441.230efd79-9ac6-4105-97f8-fa18d6f2c4a1.60775086-8bf0-45d2-afa6-04a40dedc83c.6a9a522b-e23c-43f9-8f3f-b79eaf905ad9
https://store-images.s-microsoft.com/image/apps.63017.230efd79-9ac6-4105-97f8-fa18d6f2c4a1.60775086-8bf0-45d2-afa6-04a40dedc83c.62c5c08f-2989-4988-8d65-c41d01af2e77
https://store-images.s-microsoft.com/image/apps.2190.230efd79-9ac6-4105-97f8-fa18d6f2c4a1.60775086-8bf0-45d2-afa6-04a40dedc83c.ef4b8324-5838-4618-b3be-01e3572d0383
https://store-images.s-microsoft.com/image/apps.880.230efd79-9ac6-4105-97f8-fa18d6f2c4a1.60775086-8bf0-45d2-afa6-04a40dedc83c.fb37fc1c-bb2a-4bb7-922c-358270c5506f