Exotel Cloud Contact Center - Ameyo XTRM

Ameyo XTRM by Exotel is the Industry’s First Telco-Regulatory Compliant Contact Center Software.

Ameyo XTRM is a cloud-based enterprise contact center running on top of a scalable Exotel CPaaS that supports up to 35 million calls per day and billions of calls in a year. Ameyo XTRM provides a reliable, scalable, and compliant solution for enterprises looking to improve their customer engagement processes and supports large volumes of voice communications for up to 20,000 agents and supervisors per enterprise at a time . With its high uptime, AI-powered bots, and seamless bot-to-agent transfer, it enables agents to focus more on complex queries, improving their productivity and overall customer satisfaction.

Given below are the key advantages of Ameyo XTRM CCaaS:

- Ameyo XTRM is equipped with AI-powered bots acting as the first line of customer engagement before agents need to intervene, reducing the dependence on agent intervention and improving their productivity.

- With a pan-India Unified License for Virtual Network Operator (UL-VNO), Ameyo XTRM is the industry first provider in India that comes with fully-compliant bundled telephony.

- Ameyo XTRM can help enterprises move their software and telecom infrastructure completely on cloud in a compliant way enabling agents to work from anywhere helping companies to stay cost-effective while scaling up their customer engagement rapidly and reliably.

- Centralized system for monitoring and reporting performance enables businesses to track the effectiveness of their customer service operations and identify areas for improvement. This makes life easier for businesses to manage their contact center operations effectively and improve their customer service levels.