The Challange

Microsoft Dynamics lacks robust infrastructure for classifying and distributing emails to appropriate customer service teams or other end recipients (sales, finance, operations, etc). This gap leads to inefficient communication and delayed responses.

Our Solution

We offer a seamless integration that accurately categorizes and routes every email to the correct stakeholder, resulting in:

30% Improvement in Email Classification Accuracy
Enhanced Service Quality
Faster Response Times
Reduced Email Misrouting

Key Features

Smart Classification: AI-powered models categorize emails based on content and intent
Automated Routing: Directs emails to the appropriate service provider or team
Multi-country Support: Customizable for different branches and countries
Dynamics CRM Integration: Seamlessly works with your existing Microsoft Dynamics setup

How It Works

Emails arrive at a central address
Our system parses, cleanses, and preprocesses the emails
AI models classify the content
Emails are routed to the appropriate service provider within Dynamics CRM

Business Impact

Simplified Customer Communication: One email address for all inquiries
Streamlined Workflow: Automatic classification of service requests
Improved Efficiency: Minimized internal email forwarding
Enhanced Customer Satisfaction: Faster, more accurate responses

Transform Your Email Management

Before:

Multiple contact points causing confusion
Manual classification leads to errors
Frequent misrouting delaying responses
Slow turnaround frustrating customers

After:

Single email address simplifying customer outreach
AI-powered automatic categorization ensures accuracy
Precise routing to correct teams
Faster response times boost satisfaction

AI Agent based Email Classification for Dynamics 365

by Data Science Consulting Group ltd.