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Amdocs amAIz Platform

by Amdocs

The only Industry TelcoGPT Platform. Offering a rapid, secure and cost-effective approach for CSPs.

Are you looking for a way to harness the power of Generative AI for your telecom business? Do you want to create innovative solutions, automate processes, and optimize decision-making with customized Large Language Models (LLMs)? If so, you need to check out Amdocs amAIz, The only Industry TelcoGPT Platform.


Amdocs amAIz is the foundation for the transformative potential of GenAI for CSPs – an enterprise-grade generative AI platform designed exclusively for telecommunications. amAIz empowers Telcos to revolutionize their operations, fuel innovation, and redefine customer engagement in the digital age on every aspect of their BSS/OSS and Network technologies


amAIz GenAI Agents

Amdocs amAIz Agents represent a groundbreaking leap forward in telecom tech. This GenAI-powered partner is a force multiplier that leverages telco-specific expertise across a wide scope of tasks and responsibilities.

With amAIz Agents, telco-professionals are now empowered by a team of autonomous, telco-native GenAI agents that require no training and are ready to perform from day one. This leads to more efficient and effective operations, enabling human agents to focus on core tasks and deliver exceptional results.

amAIz Agents go beyond support. Through applying their unique telco skills to automate workflows across multiple CSP operations, these GenAI Agents are catalysts of change within the telecom landscape, paving the way for a new era of innovation and efficiency.


Field-proven results of Amdocs amAIz Agents:

Problem Resolution & Customer Satisfaction:

  • Average handling time – ~9 minutes reduction

  • NPS – 49% improvement

  • Repeated Calles - 50% reduction


GenOps:

  • +60% cost reduction

  • Up to 30% improved accuracy

  • Up to 80% improved latency


With Amdocs Copilot, amAIz seamless integrates GenAI capabilities throughout Amdocs’ portfolio. For example, CPQ Copilot automatically generates B2B proposals and optimizes pricing to improve deal closure rates and profitability.


Amdocs amAIz Platform also comes with the support of two industry leaders: Microsoft and NVIDIA. Amdocs has recently announced strategic partnerships with both companies to accelerate the adoption of GenAI in the telecom sector. With Microsoft, Amdocs is creating the AI-infused Customer Engagement Platform, powered by GenAI, that will enable service providers to deliver personalized and contextual experiences to their customers. With NVIDIA, Amdocs is leveraging the NVIDIA DGX Cloud to provide scalable and secure GenAI infrastructure and services. Read more here. These partnerships demonstrate Amdocs’ commitment to driving innovation and excellence in the GenAI space. By choosing Amdocs amAIz Platform, you can tap into the vast potential of GenAI and transform your telecom business with unprecedented agility, efficiency, and differentiation.


At a glance

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