https://store-images.s-microsoft.com/image/apps.62890.983f06ac-d892-4d47-a3ef-b5f00533cf43.3c0e5d52-a765-431f-baba-960a90d94c5a.43dc0d12-56d2-41fc-a6b2-240ae4f88b42

Contact Center - OpenAI

by Celebal Technologies Private Limited

Elevating Customer Engagement with a comprehensive Open AI Solution

Customer engagement during calls is crucial, yet many contact centers miss the mark, resulting in one-sided conversations and dissatisfied customers.
Celebal Technologies offers a comprehensive Open AI solution, with real-time agent assistance and dashboards for seamless contact center operations. This empowers agents to provide excellent service while enabling managers to optimize performance, ultimately enhancing customer satisfaction and business success.

KPIs:-
  • Agent & Manager Dashboard: Monitor & manage performance in real-time
  • Call Tagging: Label and categorize calls for further analysis
  • Pre-built PBX System Integration: Seamlessly integrate with existing systems
  • Speaker Detection: Identify who is speaking during a call
  • Profanity: Detect and manage inappropriate language in calls
  • Recommendations: Receive actionable recommendations based on call data
  • Speaker Diarization: Identify speakers in calls for context analysis
  • Knowledge Base: Build a repository of insights for future reference
  • Sentiment Journey: Analyze customer sentiment throughout calls.
  • Context Analysis: Understand the context of customer interactions
  • SLA Breach: Ensure adherence to service level agreements

Business Impacts:-
  • Personalized Interactions - 20-30% Faster customer resolution
  • Agent Training - 30-35% Reduced agent training time
  • Uplevel Self-Service - 50-60% Improved first time resolution
  • Less Operation costs - 15-20% Lower labor & operational costs

At a glance

https://store-images.s-microsoft.com/image/apps.3587.983f06ac-d892-4d47-a3ef-b5f00533cf43.3c0e5d52-a765-431f-baba-960a90d94c5a.32d1fce7-7c34-4557-8487-afaa3b47eb18