Conversation Analysis/Intelligence (human or bots)

Bryght AI (https://bryght.ai) is a conversation analysis and intelligence platform to help you drive customer retention, satisfaction, and upsell while also protecting your brand. Using AI (NLP/ML), we analyze and score the effectiveness of millions of customer messages (with chatbots or human agents), customer complaints and customer feedback/comments. We provide actionable insights into these conversations without requiring laborious manual efforts. Our patent-pending, multi-dimensional scoring platform produces several quantitative measures of quality and effectiveness of conversations. These signals integrate with CRM/CX/CS platforms to automate a variety of subsequent actions such as personalized retention/upsell emails, NPS/CSAT surveys, product recommendations, audit for regulatory/compliance, and prioritization of new product features. Bryght AI is quick and easy to deploy as it doesn’t require any run-time integration with chatbot platform