TTEC Digital Solution for Humanify Insights Platform

The Humanify Insights Platform is a cloud-based customer and employee data platform that provides brands with a 360° view of their customers’ needs, behaviors, and preferences with the insights they need to deliver a great customer experience. Our solution enables businesses to easily aggregate all of their customer data into a common architecture. This drives better insights, and can help predict customer churn, lifetime value, and the next best action at the individual customer level. We bring together the best of insight-driven consulting, technology, and operations that connect brands and their customers within and across voice, digital, and automated channels.

Out-of-the-box solution

Connect all of your data sources

Single view of your customer

Omnichannel optimization

Real-time monitoring

Advanced data visualization tools