Improve employee and customer experience and manage everything from ticketing to asset tracking and supporting security processes with AI enhanced software. Boost your business with one powerful tool, running on Microsoft Azure and driven by Azure OpenAI and Copilot, that automates your processes - ALVAO Service Desk (ServiceDesk) naturally integrated with ALVAO IT Asset Management (ITAM).

All the data you need to make the right decision is always at hand. ALVAO IT Service Management (ITSMú solution eases your IT department workload, takes the stress out of your staff, and top management gets a clear message that IT is a strategic partner for the business.

Self-service catalogue and self-service portal (in Microsoft Teams or Outlook)

Drive self-service and facilitate access to IT services, knowledge base articles, and IT assets for maximum user satisfaction. Be where your users are—get the full Service Desk (ServiceDesk) experience within Microsoft Teams with ALVAO for Teams.

AI Assistant

Streamline tasks and enhances efficiency through AI workflow automation, summarizing, simplifying, predicting, and generating content with AITSM. With Copilot integration into MS Teams you can easily submit and resolve requests in chat.

Knowledge Base

Ensure easy access for users and administrators to provide with self-help articles related to troubleshooting and task resolution.

Asset lifecycle management

Gain complete visibility over IT asset life cycle and optimise their usage to reduce costs and extend their lifespan.

CMDB

Visualise data from your IT infrastructure and accelerate incident resolution and change management.

Service Level Management (SLA)

Set up task prioritization based on the right SLA metrics to ensure optimal ticket resolution.

ITIL-Aligned processes and ISO 27 001 certified tool

Enhance your IT department with an ITIL-aligned solution, certified by ISO 27 001 and SOC 2 Type 2, for optimal business outcomes.

Mobile App

Speed up approval and incident resolution with your smart phone, anytime, anywhere.

Analysis and Reporting

Obtain meaningful data that you can learn from through reports and analysis with Power BI.

Regulatory Compliance

The full visibility and easy audibility over your assets will allow you to better control potential compliance issues and audits.

Support HR processes

Automate onboarding and offboarding processes across all involved departments including IT, Finance, Facilities, etc. to make sure everything is ready at the right time and place.

Codeless Workflow

Build complex and simple workflows without the need for programming with no code-editor.

The most valued features by our customers:

Easy implementation – ALVAO offers easy and fast implementation that won’t break the bank.
Scalability – Break down the silos and use ALVAO for all departments and services with flexible licence model.
Customer-focused support with a personal touch always ready to assist with your issues and challenges.
Microsoft 365 focus – ALVAO ensures a straightforward setup and easy adoption for both admins and users, facilitated by its Microsoft-like interface and integration with Microsoft apps like Teams, Outlook, AAD, and many more.

For more information, please visit our website.

ALVAO IT Service Management (ITSM)

by ALVAO